Privacy policy

Our policy is not just a legal shield to comply with regulations like the General Data Protection Regulation (GDPR). No, this text defines our data philosophy. It explains which personal data we process and how we handle and protect it with care.With this policy, we want to fully inform you about our data practices, allowing you to make an informed choice when using our services. We have done our best to keep this policy as concise and clear as possible, as we firmly believe that legal compliance does not have to be boring.

Who Processes Your Data?

1. "We"

  • Company Name: Frontier
  • Company Number: ESY8641406K
  • Address: Pereiras 1, parroquia de Castelanes, 36876, Covelo, Pontevedra, Spain
  • Email Address: gert-jan@frontier.be
  • Phone Number: +32 (0)3 336 21 72

Under the GDPR, we operate as the Data Controller. This means we determine which data is collected, how it is handled, and the purposes for which it is processed.

2. Third-Party services

We strongly believe in privacy-by-design. Therefore, we do not use tracking cookies or invasive marketing pixels (such as Google Analytics, Facebook, or LinkedIn pixels).

To analyze website traffic and technical loading speeds, we use Umami Analytics. This is a privacy-first analytics tool that operates completely anonymously and does not store cookies or personal data.

What data do we collect?

1. Categories of data

When you simply browse our website, we do not collect personal data. If you actively get in touch with us, we only process the information necessary to help you:

  • Contact Information: Email address, name, and phone number (only when voluntarily submitted via a contact form or email).
  • Technical Information: Completely anonymous performance and visitor statistics (such as page loading speed and aggregated page views). We do not log or store IP addresses or specific user locations.

2. Why do we collect this data?

We collect data for specific and legitimate purposes:

  • Security and Monitoring: We use anonymous technical data to monitor our website, keep it secure, and ensure it runs smoothly.
  • Website Optimization: Through Umami Analytics, we measure technical performance (Core Web Vitals like loading speeds). This is processed based on our legitimate interest (GDPR Art. 6(1)(f)) to technically improve our website, without ever identifying who you are.
  • Direct Marketing: If you are an existing client or have explicitly opted in, we may occasionally send you updates about our services via email. Every email includes a direct link to unsubscribe instantly.

What are your rights?

Your data belongs to you. Because our analytics tool does not store any of your personal data, the following rights apply specifically to the information you explicitly share with us (e.g., via email or forms):

1. Right of access

You can ask us at any time to review what personal data we have collected about you. Contact us at gert-jan@frontier.be, and we will provide an overview within 1 month.

2. Right to rectification and erasure

You can request to correct or fully erase your data at any time. While some data must be kept for legal obligations (such as accounting), all other data will be deleted promptly upon request.

3. Right to restrict or object to processing

If you no longer want us to use your contact details for marketing purposes, object via gert-jan@frontier.be, and we will stop immediately.

4. Right to data portability

You have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format.

5. Right to withdraw consent

If you previously gave us consent to process your data, you have the right to withdraw it at any moment.

6. Complaints

If you have concerns about how we handle your data, please let us know first so we can resolve it. You can do this by contacting us via gert-jan@frontier.be. You also have the right to file an official complaint with the data protection authority.